Tag: 87d0027e

Client icon shows question mark in SCCM console

Client icon shows question mark in SCCM console with “Failed to receive buffer from server with err=0x80090304.”

ISSUE

Client icon shows question mark in SCCM console with Client Yes

A number of client computers turn offline show question mark icon in SCCM console while they have sccm client installed actually.

CcmNotificationAgent.log – 

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Critical Battery: [FALSE]

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Connection Standy: [FALSE]

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Network allowed to use: [TRUE]

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Access point is contosomp.com. (SSLEnabled = 0)

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    CRL Checking is Enabled.

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Both TCP and http are enabled, let's try TCP connection first.

07-07-2021 23:45:31.111    BgbAgent    6608 (0x19d0)    Connecting to server with IP: 10.221.108.12 Port: 10123

07-07-2021 23:45:31.127    BgbAgent    6608 (0x19d0)    Handshake was successful

07-07-2021 23:45:31.127    BgbAgent    6608 (0x19d0)    Pass verification on server certificate.

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    NetworkInfo: IPAddress 10.221.123.26,fe80::ecd4:75f7:bc84:8bf

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    NetworkInfo: IPSubnet 255.255.255.0,64

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    NetworkInfo: AccessMP contosomp.com

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    NetworkInfo: IsClientOnInternet 0

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    Sent all 429 byte(s) to server.

07-07-2021 23:45:31.142    BgbAgent    6608 (0x19d0)    Update the timeout to 900 second(s)

07-07-2021 23:45:31.158    BgbAgent    6608 (0x19d0)    Connection is reset

07-07-2021 23:45:31.158    BgbAgent    6608 (0x19d0)    Failed to receive buffer from server with err=0x80090304.

07-07-2021 23:45:31.158    BgbAgent    6608 (0x19d0)    Failed to signin bgb client with error = 80090304.

07-07-2021 23:46:31.169    BgbAgent    6608 (0x19d0)    Connecting to server with IP: 10.221.108.12 Port: 10123

07-07-2021 23:46:31.169    BgbAgent    6608 (0x19d0)    Handshake was successful

07-07-2021 23:46:31.169    BgbAgent    6608 (0x19d0)    Pass verification on server certificate.

07-07-2021 23:46:31.184    BgbAgent    6608 (0x19d0)    NetworkInfo: IPAddress 10.221.123.26,fe80::ecd4:75f7:bc84:8bf

07-07-2021 23:46:31.184    BgbAgent    6608 (0x19d0)    NetworkInfo: IPSubnet 255.255.255.0,64

07-07-2021 23:46:31.184    BgbAgent    6608 (0x19d0)    NetworkInfo: AccessMP contosomp.com

07-07-2021 23:46:31.184    BgbAgent    6608 (0x19d0)    NetworkInfo: IsClientOnInternet 0

07-07-2021 23:46:31.184    BgbAgent    6608 (0x19d0)    Sent all 429 byte(s) to server.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Connection is reset

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Failed to receive buffer from server with err=0x80090304.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Failed to signin bgb client with error = 80090304.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Fallback to HTTP connection.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Client is not on internet

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Client is not set to use any webproxy.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    ccmhttp: Host=contosomp.com, Path=/bgb/handler.ashx?RequestType=LogIn, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x1, Options=0xe0

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Created connection on port 80

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Raising event:

 

instance of CCM_CcmHttp_Status

{

                    ClientID = "GUID:A8CD789C-44CD-472B-8631-E685CE2A53D9";

                    DateTime = "20210707154631.200000+000";

                    HostName = "contosomp.com";

                    HRESULT = "0x00000000";

                    ProcessID = 6272;

                    StatusCode = 0;

                    ThreadID = 6608;

};

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Successfully submitted event to the Status Agent.

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Session ID size is 72 byte(s).

07-07-2021 23:46:31.200    BgbAgent    6608 (0x19d0)    Session ID is 5129e3ed-25d4-439a-b409-90f39524c05e

07-07-2021 23:46:31.215    BgbAgent    6608 (0x19d0)    NetworkInfo: IPAddress 10.221.123.26,fe80::ecd4:75f7:bc84:8bf

07-07-2021 23:46:31.215    BgbAgent    6608 (0x19d0)    NetworkInfo: IPSubnet 255.255.255.0,64

07-07-2021 23:46:31.215    BgbAgent    6608 (0x19d0)    NetworkInfo: AccessMP contosomp.com

07-07-2021 23:46:31.215    BgbAgent    6608 (0x19d0)    NetworkInfo: IsClientOnInternet 0

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    Sending buffer size = 1002.

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    Client is not on internet

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    Client is not set to use any webproxy.

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    ccmhttp: Host=contosomp.com, Path=/bgb/handler.ashx?RequestType=Continue, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x1, Options=0xe0

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    Created connection on port 80

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    [CCMHTTP] ERROR: URL=http://contosomp.com/bgb/handler.ashx?RequestType=Continue, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE

07-07-2021 23:46:31.231    BgbAgent    6608 (0x19d0)    [CCMHTTP] ERROR INFO: StatusCode=990 StatusText=BGB Session Ended

07-07-2021 23:46:31.247    BgbAgent    6608 (0x19d0)    Raising event:

 

instance of CCM_CcmHttp_Status

{

                    ClientID = "GUID:A8CD789C-44CD-472B-8631-E685CE2A53D9";

                    DateTime = "20210707154631.247000+000";

                    HostName = "contosomp.com";

                    HRESULT = "0x87d0027e";

                    ProcessID = 6272;

                    StatusCode = 990;

                    ThreadID = 6608;

};

07-07-2021 23:46:31.247    BgbAgent    6608 (0x19d0)    Successfully submitted event to the Status Agent.

07-07-2021 23:46:31.247    BgbAgent    6608 (0x19d0)    Successfully queued event on HTTP/HTTPS failure for server 'contosomp.com'.

07-07-2021 23:46:31.247    BgbAgent    6608 (0x19d0)    Failed to post continue request with error code 87d0027e.

07-07-2021 23:46:31.247    BgbAgent    6608 (0x19d0)    Failed to signin bgb client with error = 87d0027e.

bgbserver.log – 

07-13-2021 10:09:25.944    SMS_NOTIFICATION_SERVER    3316 (0xcf4)    Failed to process SignIn message from client [::ffff:10.221.123.26]:52155.~~

07-13-2021 10:09:25.989    SMS_NOTIFICATION_SERVER    3316 (0xcf4)    ERROR: The message timestamp is older or newer than 1 hour. 2021-07-13T11:06:47Z~~

07-13-2021 10:09:25.989    SMS_NOTIFICATION_SERVER    3316 (0xcf4)    ERROR: The message body is invalid.~~

07-13-2021 10:09:25.989    SMS_NOTIFICATION_SERVER    3316 (0xcf4)    Failed to process SignIn message from client 10.221.123.26:52156.~~

REASON

The time between the client computer and the management point is greater than 1 hour

SOLUTION

Make sure the time between the client computer and the management point it reports to is less than 1 hour

SCCM client shows question mark in SCCM console with 0x87d0027e in CcmNotificationAgent.log

BGB keep-alive data

One of the common issues of SCCM is that clients may show an icon with a question mark in SCCM console. As you know, it has to do with BGG channel. If there is a communication issue with BGB channel between the client the management point, the client will show offline.

To know more how BGB channel works, refer to Fast Channel for System Management – Client Notification in System Center 2012 Configuration Manager SP1 – Microsoft Tech Community

BGB keep-alive data will be considered as invalid by the site server if the time difference between the timestamp of live data from the client computer and the timestamp of the site server.

You may see such messages in CcmNotificationAgent.log on the client – 

BgbAgent 9340 (0x247c) [CCMHTTP] ERROR: URL=http://contoso.com/bgb/handler.ashx?RequestType=Continue, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE
BgbAgent 9340 (0x247c) [CCMHTTP] ERROR INFO: StatusCode=990 StatusText=BGB Session Ended
BgbAgent 9340 (0x247c) Raising event:


instance of CCM_CcmHttp_Status
{
ClientID = "GUID:A8CD789C-44CD-472B-8631-E685CE2A53D9";
DateTime = "20210713110854.948000+000";
HostName = "contoso.com";
HRESULT = "0x87d0027e";
ProcessID = 7116;
StatusCode = 990;
ThreadID = 9340;
};
BgbAgent 9340 (0x247c) Successfully submitted event to the Status Agent.
BgbAgent 9340 (0x247c) Successfully queued event on HTTP/HTTPS failure for server 'contoso.com'.
BgbAgent 9340 (0x247c) Failed to post continue request with error code 87d0027e.
BgbAgent 9340 (0x247c) Failed to signin bgb client with error = 87d0027e.

For example, suppose the timestamp of the live data message from the client is 2021-09-01 17:00 GMT+8, which is sent to its site server where, at that moment, the time is 2021-09-01 20:00 GMT+8. As you can see, the time difference between the live data message and the time of the site server when the live data message is received is 3 hours which is greater than 1 hour. In that case, the live data message will not be accepted as valid data by the site server and will not be processed.

You can find similar messages printed in BgbServer.log on the site server:

01-19-2021 11:09:00.135 SMS_NOTIFICATION_SERVER 30740 (0x7814) Generated BGB live data report G:\SCCM\inboxes\bgb.box\Bgb3u46g.BLD~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message timestamp is older or newer than 1 hour. 2021-01-13T11:06:47Z~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message body is invalid.~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) Failed to process SignIn message from client [::ffff:10.222.124.28]:52155.~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message timestamp is older or newer than 1 hour. 2021-01-13T11:06:47Z~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message body is invalid.~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) Failed to process SignIn message from client 10.222.124.28:52156.~~

How to solve it? It is simple – you just need to make sure the client computer and the site server has a time difference less than 1 hour. If the client is domain-joined, it should have the same time as its domain controller. If not, check if the Windows Time service is running. You can run the following PowerShell command to verify. Make sure it is running.

Get-Service W32Time

Status Name DisplayName
------ ---- -----------
Running W32Time Windows Time

References

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