Logs to collect for Windows Update

Windows Update functionality often runs into trouble. When Windows Update issue happens, we can collect the following logs for analysis.

WindowsUpdate.log

• Windows 10, Windows Server 2016: Open Powershell and run (file will be save on the desktop):

Get-WindowsUpdateLog

Or just get the logs under C:\Windows\Logs\WindowsUpdate

• Windows 7/8/2008/2012: C:\Windows\WindowsUpdate.log

ReportingEvents.log

C:\Windows\SoftwareDistribution\ReportingEvents.log

Event logs

Applicatioin.evtx and System.evtx in C:\windows\system32\winevt\logs

If it is related to software update management in Configuration Manager, this article KB4505440 from Microsoft Knowledge Base should be helpful.

References

• Windows Update log files – https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting
• How to troubleshoot Windows Update – https://docs.microsoft.com/en-us/windows/deployment/update/windows-update-troubleshooting